Splendid Reviews

First time and last time will i purchase from Splendid. I purchased a jumpsuit online and nowhere did it say, "final sale". I reached out to customer service and I have proof of my online order confirming nowhere did it say "final sale" they are still refusing to return. I have since disputed with my credit card company.

I ordered a bunch of clothes from splendid on sale (final sale). To be fair everything (but one item) I ordered was nice. The one item i was not pleased with looked worn and arrived very wrinkled. After many back and forths with customer service they refused to refund me. I understand this item was final sale however given my argument and the fact it's impossible to tell what condition an item is in when you order online (although you do expect it to be new) I found this disappointing. Furthermore the customer service rep used passive aggressive language in her response.

I received 3 copies of a recent promotion - one with my name and address, and two others with my address, but with two strange names. I called the store in UTC and all I got was a shoulder shrug from 2 employees (and one was rude to me). They said they had no information and could not help me. I told them this could be a hacking of their site and I was concerned about my personal information. I was told to enter my complaint on their website. I did so, and attached copies of the error. And weeks later, NO REPLY OR ACKNOWLEDGEMENT of my issue at all. I will NEVER deal with this company again. I am appalled that they don't take privacy of customer information seriously and don't even bother to respond to customer issues - which might indicate a serious problem on their end.

Spent >$150 and have not been able to contact them via email (emails bounce back), online Contact Us form (get an error message) or by phone (says number is busy... always). Avoid, unless you want to throw away your money!

Very dodgy organisation, don't deal with them. Their so called returns policy is designed to ensure that nobody can use it. I was advised to return an item from Australia to England at my expense, costing more than the item itself.

After reading other reviews and having my emails bounce back, i think i have been scammed. I hope they will come through but not confident

I purchased a Grayson Sherpa jacket on final sale. I looked up material and washing instructions prior to purchase: 100% poly (washable). I received the items (I spent $200 for me and $100 in baby clothes as a gift) and took all the tags of mf (the pinned on tags, not sewn in tags) so I could launder them before wearing. When I went to wash them I noticed that the jacked had a dry clean only tag on it. I reached out to Splendid to see if they would refund the item. The first human bot (humans with canned responses) that I spoke with said she would check the washing instructions. I advised her that I already saw the tag and asked for a refund since this was basically bait and switch. She refused to work with me so I requested a supervisor. I was connected with a "customer service manager" and was told that she could direct me to an organic dry cleaner. I'm well aware of how to locate a business that I am in need of. She then took it a step further and said that she "would have" made an exception and returned it but that I took the tags off and so rendered the jacket unsaleable. I found that laughable as we are talking about a single tag on a string that was connected with a little safety pin. Those are in short supply at their clothing company? At any rate, I am a huge Splendid fan BUT I will NEVER purchase from them again. And you know what? I'm sure they couldn't give three craps.

I should have read these reviews before placing my order. Too late now. Do NOT waste your money! After many attempts, I realized that this telescope is nothing more than a toy. I DO NOT RECOMMEND THIS ITEM!

There is no one to speak to when there is a problem with the order. Instead you get the same formula email back again AND again! There is no phone number and no one cares. The cut changes without consistency so if you are a medium one day the next day you may need a large and no one cares.
Be careful since anything on sale is final sale even though it does NOT say that on check out.
Avoid!

I ordered the same outfit in two sizes has a Christmas present for two different people. It was ordered weeks ago, and they just sent me an email that it was out of stock! I’ve been trying to get a hold of somebody but there’s no phone number and Now the sale price is no longer available and I will never be able to get it in time for Christmas even if I chose something else. Nobody tried to help!Awful customer service and honestly their clothes are way overpriced!